Hotel Contact Center | Voice Reservations

Expert Hospitality Work From Home Agents to Support the COVID-19 Environment

How We Help Hotels Stay Open for Business

These are unprecedented times, but it is important to make sure callers feel safe and taken care of by answering your phones quickly and with care. Cloud5's award-winning agents support your hotel with a full range of call handling and guest support services so you can focus on managing the business.

We can help you with:

  • Back up for reduced reservations staff onsite or in the corporate call center
  • Interim support for closed properties to process cancellations and rebookings
  • Handling online chat and email from the website or social platforms

Cloud5 has the right hotel call center service mix to help keep your hotel open for business during this disruption and scale when recovery begins. Our proven processes keep your employees and guests safe and minimize costs. Leveraging our highly skilled and tenured agents, we consistently rank as the top hotel voice reservations provider for the world’s largest luxury travel brand.

Our Full Range of CRO Services

  • 24 X 7 Central Reservations
  • Cancellations and Rebooking Support
  • Overflow and After-Hours Services
  • Loyalty Program, Group Desk and Specialty Services
  • Revenue Management/Upsell & Cross Sell
  • Social Media Response and Guest Surveys
  • Email and Chat Services 
  • OTA Rate Loading

We're in This Together

Cloud5 Communications is committed to supporting you and your business. We're here to help if you need us.